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Cafe Manager

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JOB OFFER LETTER

 

Role: Steady Eddy’s Cafe Manager

Deadline: December 31, 2023

 

Job Description:

 

A Cafe Manager at Steady Eddy's Coffee House would be responsible for overseeing the daily operations of the cafe, including managing staff, inventory, and customer service, while ensuring accountability for cafe standards and business goals. Some specific essential duties & responsibilities may include:

 

  • Hiring, training, and supervising staff 

  • Knowledge and ability to perform both FOH and BOH positions

  • Managing inventory and ordering supplies as needed

  • Creating schedules and assigning tasks to employees

  • Communication and conflict management in the team (and customers); and referral to appropriate owner and/or HR personnel when appropriate

  • Team Reviews

  • Overall cafe cleanliness and maintenance

  • Training

  • Sales tracking and growth

  • Event planning and execution

  • Safety of staff and customers

  • Tip pool management

  • Maintaining Online ordering program

 

The ideal candidate for this role would have previous experience in management and customer service, as well as knowledge of food service operations and regulations. Strong leadership skills, excellent communication and interpersonal abilities, and the ability to think on their feet and make quick decisions are also essential.

 

 

Job Listing:

 

Cafe Manager Wanted for Steady Eddy's Coffee House

Steady Eddy's Coffee House is seeking a highly motivated and experienced Cafe Manager to join our team. Our cafe is a well-established and beloved community spot, known for our delicious coffee, friendly service, and cozy atmosphere. We are looking for someone who can help us continue to provide excellent service and maintain our reputation as a go-to spot for coffee lovers in downtown Winters.

 

Schedule would look similar to: (it may vary depending on the needs of the shop)

  • Tuesday 5:30am-2pm

  • Wednesday 5:30am-2pm

  • Thursday 12pm-8:30pm

  • Friday 7am-3:30pm

  • Saturday 7am-3:30pm

 

As a person you are You Are:

  • A leader who loves coaching others and is patient and adaptive in helping learners of different styles and backgrounds succeed

  • Someone who raises the bar and sets a high standard for themselves and others

  • A superb communicator who imparts information effectively and delivers constructive feedback in a way that is effective and kind

  • Someone who demonstrates sound judgment and decision-making skills; faces difficult situations with an open and positive attitude toward problem solving

  • A collaborator who knows what obstacles to remove to simplify processes and get work accomplished; you stay nimble, communicate clearly, and show a bias towards action

  • Dedicated to your team and your guests—you understand and value empathy and use it to guide interactions on and off the job. 

  • Passionate about the planet and creating a sustainable future for our people, the company, and our planet.

  • Eligible to work in the United States and 18 years of age or older

 

Qualifications:

  • Minimum 2 years of experience in a management role in a coffee shop or similar food service establishment

  • Strong leadership skills and ability to motivate and lead a team

  • Excellent communication and interpersonal abilities

  • Strong problem-solving skills and ability to think on your feet

  • Knowledge of food service operations and regulations

  • Strong organizational and time-management skills

  • Strong financial management skills

  • Familiarity with online collaboration and organization tools including Google Docs

  • Ability to work mornings, evenings, weekends and holidays. 

 

If you are passionate about coffee and customer service, and have the qualifications and experience we are looking for, we want to work with you. 

 

 

Compensation: 

  • Salary: $50k/year based on 52 weeks in a year.

  • Schedule: Minimum Hours: 40 hours a week. Expectation is you work until the job is done. 

    • Please clock in still so we can track progress and hours. We will review salary each month end. If we see you working consistently over 40 hours, we can meet to discuss more. 

    • Cafe Manager shall work 5 days a week minimum, including one weekend shift.This is not negotiable.

    • Time off requests need to be made 2 weeks in advance and approved as long as you have coverage. 

    • Events need to be scheduled by you. Please arrange your schedule for weeks of events so that you are present for 8 hours the day before and the day of the event. 

  • Paid time off- Must be requested in an email  and via Homebase app (employee scheduling app) if you want to use the PTO time to get paid. 

    • You will accrue PTO after 1 year of employment with the company: Accrued paid time to equal 40 hours a week. 

    • You will accrue 24 hours of paid sick time a year per CA law.. 

  • Additional Benefits: 

    • Steady Eddy’s will give you a coffee bag a month

    • You are entitled to  a free meal/drink a shift

    • Funds for professional training 

 

 

 

A DAY IN THE LIFE OF A CAFE MANAGER

 

At least 85% of the managers time is spent on the floor. This time should be used to demonstrate leadership, provide feedback, and ensure retail operations run smoothly. Demonstrating leadership includes effectively setting up shifts for success, managing clearly throughout the day, and effectively using management materials. Providing feedback should be a constant habit the cafe manager curates within him/herself to create a general culture of feedback. Feedback should be direct, timely, and both given and received without negatively affecting morale. This aspect of the culture is one of the most important when implementing change and hitting his/her goals within the company. 

 

PROJECT MANAGER

Throughout the year the cafe manager will be responsible for several key projects’ implementations. These include, but are not limited to, menu changes, community events participation, retail set changes, and implementing operation improvements. The ability to plan effectively and delegate essential tasks is key to ensuring these projects accomplish the objective while finishing on time. The cafe manager is a very organized and effective planner. This skill is also essential for communicating new coffee arrivals in an engaging manner, and creating a system for communication on a regular basis with staff.

 

Essential Duties & Responsibilities

  • Manage staff

  • Knowledge and ability to perform both FOH and BOH positions

  • Inventory

  • Ordering

  • Scheduling

  • Communication and conflict management in the team (and customers); and referral to appropriate owner and/or HR personnel when appropriate

  • Team Reviews

  • Overall cafe cleanliness and maintenance

  • Training

  • Sales tracking and growth

  • Event planning and execution

  • Safety of staff and customers

  • Tip pool management

Additional Duties & Responsibilities (with support of OWNERSHIP and Leadership)

  • Hiring and firing

  • Costing/PricingQUALIFICATIONS & EXPERIENCE

  • Cafe / Service Industry Management Experience Required

    • California experience strongly preferred

  • Coffee experience preferred

  • Some food / kitchen experience preferred

  • Foodhandler Card

  • Foodhandler Manager Card

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

  • Understanding of Steady Eddy’s core values and standards

  • Ability to keep a calm, mature, professional demeanor at all times

  • Leads by example; knows and can work all positions

  • An interest in nurturing & developing leadership of others

  • Ability to facilitate conflicts

  • Understanding of Google Suite

  • Key word is harvest. 

  • Understands the connection between team morale, shop efficiency and the customer experience

PHYSICAL REQUIREMENTS

  • Frequent standing, walking

  • Ability to occasionally lift up to 40lbs

  • Frequent bending at the waist, reaching, grabbing

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Be a part of the team!

At Steady Eddy's we are community focused and are looking for our next leader! Apply today!

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